Last updated: 1 April 2026

Program operator: Retailors Netherlands B.V., Kalverstraat 185, 1012 XC Amsterdam, the Netherlands (“Retailors”, “we”).

 

1. Introduction and Scope

Retailors is the official operator of Nike‑branded retail stores across Europe, managing physical Nike stores in 17 European countries. The store list is available https://www.retailors.com/store-locator.

These Terms & Conditions (“Terms”) govern participation in Retailors Loyalty Program (“Program”). In these Terms, "Member" or “you” refers to the person who joins and uses the Program and whose personal data is processed for Program purposes.

The Program is operated by Retailors Netherlands B.V., founded and based in the Netherlands, which acts as the headquarters for the Retailors group in Europe and oversees the Program's operations across all participating European countries.

 

2. About the Program

The Program applies to the stores operated by Retailors, as per the store list referred to above. At this time, the Program enables Members to register and receive communications about Retailors activities, including:

• subscription to email newsletters;

• receiving brand updates, product news, campaigns and promotions;

• Program‑related notifications;

• Member only promos and/or early access to promos; and

• special events/ launches for Member only.

Additionally, Retailors may from time to time offer promotional benefits to Members, such as welcome offers or limited‑time discounts. Any such promotions are optional, discretionary, and subject to specific terms communicated at the time.

Retailors intends to continue developing the Program over time. Potential updates could include features such as earning or redeeming points, or the introduction of member tiers. These features are not guaranteed and may change.

When new features become available, where permitted by applicable law, these Terms will be updated, and Members will be informed in advance. Membership will continue automatically unless terminated, and Members will gain access to new features once available and once required acceptance is provided.

For more information regarding possible amendments to these Terms, please refer to the Section 6 ("Changes to the Program or These Terms") below.

 

3. Eligibility

To join the Program, you must:

• be at least 16 years old, or the age required in your country of residence;

• must have a residential address in one of the European countries;

• provide accurate and complete registration information.

The Program is for personal use only, and each individual may hold only one membership account. Retailors may take reasonable steps to verify eligibility and account information.

 

4. Membership and Communications

We may contact Members through dedicated communication channels (email, SMS or WhatsApp) to share important information about their membership, such as updates to these Terms, account notifications or other service messages necessary to operate the Program. We will not send you any marketing communications without your consent.

Marketing messages through (email, SMS or WhatsApp) will only be sent if the Member has provided consent. Members select which channels they want to use for marketing when joining the Program and may change their choices or opt-out at any time using the options provided in each message or by contacting Retailors. Email marketing may also rely on the legally permitted soft opt‑in where applicable.

Benefits and updates will be sent through the provided contact details and communication consented channels and cannot be restored by the Member otherwise.

Opting out of marketing does not affect service messages. All communication preferences and related data are handled in line with our Privacy Policy.

 

5. Data Protection and Privacy

Any personal data that is processed as part of your use of the Program will be processed in accordance with our Privacy Policy.  

 

6. Changes to the Program or These Terms

Retailors may update these Terms to reflect operational needs, legal requirements or the introduction of new Program features.

When material changes are made, Members will be informed in advance by email.

 

We may introduce changes to these Terms without your prior consent if:

• we extend the Program and the change is exclusively beneficial to you, does not impose any new obligations, restrictions or costs, and does not adversely affect your rights; or

• the change is necessary to comply with applicable law, a binding decision or guidance of a competent authority, or to remove unlawful or unenforceable provisions.

 

In such case, continued participation in the Program after the changes take effect means that the Member accepts the updated Terms. You may also terminate your participation in the Program at any time before the changes take effect.

 

In case of other changes, we will ask for your consent, in accordance with the applicable law, and you will be able to discontinue your participation in the Program if you do not accept these changes.

 

 

7. Termination

Retailors may discontinue or suspend the Program, or adjust or remove Program features, if required for operational, business or legal reasons. When material changes are made, Members will be informed in advance by email. Retailors may also terminate a Member’s participation where there is reasonable suspicion of misuse or breach of these Terms.

Members may end their participation in the Program at any time by contacting Retailors as described in Section 9. Ending membership does not affect the Member’s ability to make purchases in Retailors‑operated stores.

 

8. Governing Law

These Terms are governed by the laws of the Netherlands as well as the laws of the country in which you reside. Nothing in these Terms affects your statutory consumer rights in the country in which you reside.

 

9. Contact information

For questions about these Terms and Conditions or your membership:

Retailors Netherlands B.V.
Kalverstraat 185

1012XC Amsterdam

The Netherlands
 

Email: infoeurope@retailors.com